Aha Neon® FAQs

We accept Paypal, Visa, Mastercard, America Express.

Possible Reasons for Card Declination:

1. Insufficient funds available on the card.

2. The card has expired.

3. The card is not authorized for online or international transactions.

4. Technical issues or restrictions imposed by the issuing bank.

Recommended Solutions:

1. Contact Your Issuing Bank: Reach out to your bank to clarify the reason for the declination and resolve any issues.

2. Try an Alternative Payment Method: Use a different credit or debit card to complete the transaction.

3. Reach Out to Our Support Team: For further assistance, please contact our customer support team. We are available to help resolve any payment-related issues promptly.

After placing your order, an email with order number will be sent to you. Once your order is out for delivery, an email with a tracking number will be sent. If you don't get one of them within 24 hours of your purchase, please contact us via email support@ahaneon.com.

When the return is received, please contact us within 7-15 working days, and we will process the refund. If your order has not been shipped, we will refund to you within 5-7 working days.

If the logistics track has not been updated after 7 days, please contact us via email support@ahaneon.com. If within 7 days, please wait patiently.

We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please waiting 7 days and contact us via email support@ahaneon.com for logistic tracking.

1/ Capture screenshot or video for the issue you get.

2/ Specify which template and version you are using.

3/ Describe clearly how to reproduce the issue.

It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels.

If you meet some failure regards steering wheel during installing and question about the steering wheel, please contact with our after-sales service department and describe your problem in details. Our after-sale engineer will be follow up soon and they can provide the best solution to you.

Yes, there are holes on the back of the sign that can be used to hang it with screws or a cord.

You can use the hanging chain provided or use No-Drill Transparent Wall Hooks, which do not require any tools or cause damage to the wall.

Yes, the necessary accessories for installing the sign are included, and no additional purchase is necessary.

Yes, our neon lights are 12V low voltage and pose no risk.

Yes, we provide a free remote control that allows you to control dimming, flashing, and dynamic modes.

Yes, you can adjust the brightness of our dimmable neon signs to your desired level using the included remote control.

Yes, the sign comes with a low voltage adapter plug that can be cut and hardwired into an electrical fitting, allowing you to use a light switch to turn the sign on and off.

No, the sign is completely silent.

Yes, our neon signs are made from soft silicone tubes and acrylic backing, using environmentally friendly materials that do not contain any toxic chemicals. They are safe for children and pets.